Support
Help with the app, connection and your daily flow.
Last updated: October 30, 2026
info@getpelviq.com
Include your phone model, operating system, app version and the steps that led to the issue. Hide personal information in any screenshots you attach.
Getting started and your daily flow
The initial questions capture your exercise preferences. Follow Kegel, breathing and PelviQ steps from the home screen. In your profile, choose to plan 1 or 2 EMS sessions per day. Follow the user guide in the box for how often to use the device.
Using the app without a device
Educational content, Kegel videos, breathing exercises and daily planning can be used without a device connection. Bluetooth session control requires a compatible PelviQ device.
Bluetooth connection
Check that Bluetooth is on, required app permissions are granted and the device is ready to connect according to the manufacturer’s instructions. Keep the phone near the device. If the issue persists, contact support with the device model and the error message displayed.
Reminders and language
Change language and reminders in Settings. Second-session reminders are used only when you choose to plan 2 sessions and enable reminders. Also check notification permissions in your phone’s settings.
Instructions and device use
Follow the user guide that comes in the box; if you can’t find it, write to info@getpelviq.com. Do not start a session if you are unsure about placement, intensity, duration or frequency.
Discomfort or an unexpected reaction
Stop the session if you experience pain, discomfort or an unexpected reaction and consult a healthcare professional. PelviQ accompanies general wellness and exercise routines; it does not replace medical diagnosis or treatment. This support channel is not an emergency medical service.